Website rental guidance · updated September 22, 2026
Your written agreement contains the order-specific terms
This page explains how to review a rental with Sumter Porta Potty. Pricing, payment deadlines, renewal terms, cancellation cutoffs, and damage responsibility must be stated in the quote or rental agreement for your order. No fixed refund percentage or cancellation window is promised by this page.
Quote requests and reservations
Submitting a website form is an inquiry, not a confirmed reservation. We must check equipment, delivery capacity, and your site details. Review the order and complete the booking steps communicated by our team before treating a rental as confirmed.
Payment and charges
The written quote should identify the equipment, quantity, dates or billing cycle, delivery, servicing, pickup, tax, and other applicable charges. Payment method, deposit or prepayment, balance due date, and any account arrangements are confirmed with the order. This website does not collect card numbers or take rental payments.
Renewal and rental extensions
Confirm whether your rental has fixed dates or continues until removal is requested. Review the cycle length, recurring amount, automatic-payment authorization if applicable, and notice needed for an extension. A 28-day period is different from a calendar month. Contact us before the planned end date when your project changes.
Cancellation, refunds, and rescheduling
Contact us as soon as you need to cancel or change an order. Have your order details and proposed change ready. Your written agreement determines the cancellation deadline, any fee, refund eligibility, and weather-related rescheduling terms. Ask for these conditions before paying, especially for short-notice or holiday rentals.
An unanswered after-hours message is not a confirmed change. Messages are reviewed when phone support reopens. Request written confirmation of the revised arrangements.
Delivery and access
Provide accurate location information and disclose gate, surface, overhead, and access restrictions. Confirm property or venue permission for the proposed placement. A preferred arrival time or advance-call request must be confirmed as part of scheduling. If access changes or delivery cannot be completed, contact the team to discuss the next steps and any agreement-specific charge.
Safe use, movement, damage, and loss
Use the equipment for its intended purpose and keep access clear. Do not relocate, tilt, or attempt to empty a used unit. Report damage, tipping, leaks, vandalism, theft, or unusable facilities promptly and keep users away from affected equipment. Responsibility for repair, replacement, loss, or any damage waiver is defined by the actual rental agreement.
Servicing
Service frequency, included supplies, extra visits, and additional charges are confirmed in the order. Tell us if use increases or service is missed. Access must remain available on the agreed schedule.
Pickup and the end of billing
For an open-ended rental, contact us when you are finished and request collection. Confirm the pickup arrangement, billing end date, and any removal charge. Project completion alone does not schedule pickup. Keep the equipment accessible until collection is complete.
Questions about your agreement
Call (803) 910-8090 during 8 AM–7 PM Eastern. Our office is at 220 Broad St, Sumter, SC 29150, USA. Ask for clarification of any order-specific term before you accept the rental.